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Returns

We do not accept returns and exchanges due to the custom nature of our products.  If you have any issues regarding an order, please contact us within 10 days of receiving the order to resolve any concerns.  We will gladly exchange or refund any defective merchandise that has not been worn, washed or modified in any way.  We will gladly exchange your item with another item once we receive it. Contact Us to let us know you want to exchange an item, then we'll provide any additional info needed. No returns/exchanges outside of the U.S.

Privacy & Terms of Use Policy


Last updated 3 May 2024.

This Privacy Policy describes how and when Ragisan (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Ragisan.com, contact us, or otherwise use our services through this website or its related sites and services.

You agree that by purchasing an item from Ragisan or otherwise interacting with Ragisan, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy.  We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page.  This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through our website. 

Additionally, we will make every reasonable effort to inform you when we interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to, or not agreeing to any third-party privacy policies.

 

Information We Collect

To fulfill your order, you must provide us with certain information such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information from time to time if you contact us directly.

 

Why We Need Your Information and How We Use It

We collect, use and share your information in several legally-permissible ways, including:

  - As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide you with customer support;

  - When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

  - If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

  - As necessary for our own legitimate interests, if those legitimate interests are not overridden by your rights or interests

 

Protecting our customers’ personal information is crucially important to our business and something we take very seriously. For these reasons, we share your personal information only for very limited reasons and in limited circumstances, as follows:

  - Sharing your information as necessary to provide you services and comply with our obligations under applicable policies and terms of use;

  - With Third-Party Service Providers.

 

We engage the following trusted third parties to perform functions and provider services to our shop:

 


We share you personal information with these third parties, but only to the extent necessary to perform these services;

  - In the Event of a Business Transfer. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  - In Compliance with Laws. We may collect, use, retain, and share your information if we have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which we are bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

How Long We Store Your Information

We retain your personal information only for as long as necessary to provide you with our services and as otherwise described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce or perform under agreements. We generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If we are required to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

  - Right to Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.

  - Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) we will generally delete your personal information upon your request.

  - Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from us. In such cases, we will delete your personal information unless there is compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

  - Right to Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Us

 

You may reach us with any concerns relating to privacy at service@ragisan.com , or by mail at our physical address 925B Peachtree St. NE Suite 205 Atlanta, GA 30309 addressed to Gralivecy, LLC dba Ragisan.

 

For purposes of EU data protection law, J. Killings is the data controller of your personal information. If you have any questions or concerns, you may contact him at service@ragisan.com.

 

Unsubscribe or Opt-Out

 

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters.  To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to contact@ragisan.com.  If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

 

Links to Other Web sites

 

Our website does contain links to affiliate and other websites.   Gralivecy LLC dba Ragisan does not claim not accept responsibility for any privacy policies, practices and/or procedures of other such websites.  Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.  The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

 

Acceptance of Terms

 

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement.  If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites.  In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

 

How to Contact Us

 

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email.

 

Email: contact@ragisan.com

 

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